Frequently Asked Questions
- Q. What kind of wood makes the strongest log beds?
- A. Wood type is not what determines what log beds are strongest. First there is the way the piece is constructed and whether the logs were properly dried and cured prior to being made into a bed.
The log beds offered at Log Furniture Place are designed and built to be stable, strong, and durable peices of furniture. Choose the wood type and design you like and enjoy decades of peaceful slumber in a bed you'll no doubt be passing onto the next generation in the future.
- Q. How hard will it be to assemble your rustic furniture?
- A. Without a doubt, pre-assembled furniture is so convenient, but the cost of shipping is greatly reduced with many pieces if delivered partially assembled. However, we don't blame you for being concerned about having the right tools or knowledge to get your log or rustic furniture properly put together and ready to use.
Firstly, you'll only need common household tools to finish the construction. Secondly, anyone can do what is left in a very short time. Trust us - this won't be anything like BBQ grill assembly! Quick and easy, without frustration and hassle. The step by step instructions will be super simple to understand and all the pieces and hardware required will be in the shipping cartons. As with everything else at JHE's Log Furniture Place, your satisfaction is guaranteed here too.
- Q. What's the difference between clear finish and liquid glass?
- A. There is a huge difference! Clear finish does protect the beauty of your wood on the tops of dining tables, coffee tables, vanities, bars, kitchen islands and desks. These pieces of furniture usually experience heavy use or a continual presence of water or other liquids. Having liquid glass applied to the top not only completely seals the wood against the damage these situations can cause to the finish, but the wood as well. To top it all off, the liquid glass looks sensational.
Liquid glass is not hot molten liquid glass poured onto wood. That would burn the wood. We've been asked that a couple times now. Liquid Glass also is not as hard as a sheet of glass. You should not set a dish straight out of the oven on your liquid glass table, it will mar the liquid glass finish. You shouldn't do that to any table really.
You can watch the process of liquid glass being applied to a vanity top at Lakeland Mills. We think you'll find it pretty interesting.
- Q. Is it okay to mix different types of log furniture?
- A. The answer really depends on two things: your taste in decorating and the finished look you desire.
Granted, sticking to all one wood type makes it easy to pull together a room without much concern in how it will turn out. Still, the design of different pieces of log furniture, and even our rustic furniture lines, brings a large number of people to be attracted to more than one wood. Here's a few things to consider that might assist you in reaching a decision with less hesitation.
What's your style?
Pine and cedar are easy to mix as they are very similar in color and are often used together in the design of indoor furniture in our catalog.
Some people prefer that all the pieces in a room or home match wood types, while others love the easy going eclectic approach to decorating. You see a lot of mixed styles and wood types in country decor, as well as old pictures of cabins and lodges. The basics of many popular rustic decorating styles are drawn from the past.
- People in days gone by tended to shuffle cast-offs from home to cabin, cottage or lodge which led to the eclectic decor style. It didn't matter if one was rich or of moderate means, its just the way things were 100 years ago.
- Farmers are famous for making do with what they had on hand or on the land. They were known to mix very primitive furniture with a few cherished fine pieces.
- Come to think of it, Europeans still have a tendency to be more collector decorators too, with family heirlooms and modern pieces combined. Following their lead, even contemporary homes can find a welcome place for the warmth of rusitc log furniture.
- Cabin decor and country decor both come from a variety of earlier American era settlers, who naturally were largely from European countries.
- Farther back in time, people who came to the New World had more primitive lifestyles. In those days there was a tendancy for most of the furnishings to be made from the same wood type. Not out of decorating savvy, so much as what types of trees were in close proximity to the homestead. Why go out of your way when everything you accomplished was with limited to sun-up through dusk using rudimentary hand tools and horses or oxen?
Sometimes one dramatically different piece of furniture becomes a sensational accent to the room. The question in this case is if the difference is pronounced enough to take center stage or just look out of place.
It's your castle or place of escape. Give it the look that is most attractive and welcoming to you.
- Q. How long will it take for my rustic or log furniture to ship and arrive?
- A. The estimated time frame for the production time of each rustic furniture or log furniture product is clearly stated on the product page. You'll find this information right beneath the name of the product at the top of the page. We can usually ship quicker than the time stated, although at busy times of the year we may take a little bit longer to ship. Christmas, for example, will be extremely busy and some items can take longer to ship out. Spring and Summer will be extremely busy for outdoor furniture.. We list these realistic time frames because it is a pet peeve of ours to be told something will ship in 2 weeks to still be waiting for it to ship in 4 weeks. A lot of companies will promise an unrealistic quicker shipping time to get your sale. We try our best to be as honest about ship dates as possible. Now please understand that Holidays, freak storms, natural disasters, and Murphy's Law and other unforeseen events may cause delays.
If you have requested a custom made item it will naturally be made to order. With furniture and other products made especially for you, it can take 4 - 8 weeks to be built and delivered.
NOTE (again): Holidays, freak storms, natural disasters, Murphy's Law and unforeseen events may cause delays. If you need your furniture within a certain time frame please order early and make a note in the comments on when you would like your furniture. If you give us 3 consecutive business days (for example: Wed-Fri or Thu, Fri, Mon) we can usually have the delivery company deliver on one of those days.
We completely understand how important delivery time can be to your schedule, not to mention just simply wanting to “stay in the loop”, so feel free to email us with your order number and check on your order as often as you like. How long will it take your order to get to you? Well that all depends on where you live and which factory your order is shipping from. If you live close to our factory it won't take long at all, if you live farther away it will naturally take longer. If you live in a really rural area it may take a week to get the furniture to you, but then the freight company may only deliver to your area once or twice a week, so a 5 day shipping point could turn into an 8 day shipping point. There are lots of variables. If you would like us to give you an educated guess we will be more than happy to do so, simply call, chat or email us with a list of all the rustic furniture and decor you are looking at and let us know where you live. With that we can give you a pretty good idea.
*updated by Jason on 7/11/12 to add a second note about possible delays from Holidays and unforeseen weather - like this extremely hot summer we are having.
- Q. Why is there a choice of German Peeled and Hand Sanded logs?
- A. Some folks want their log furniture to be a little less rustic than others. Not for decorating appeal, both German Peeled and Hand Sanded logs will give you that desired relaxed, rustic decor look. These are different processes and deliver slight, yet important difference in the finished surface of the logs. Both are done on well cured logs.
The furniture maker rotates logs against sets of spinning blades to give them the German Peeled surface finish. This results in peeled look that is smooth enough to be splinter free, though it could still have a few rough spots that can snag cloth that rubs against it in these areas. In the days before polyester, spandex and nylons - this finish wasn't an issue.
Hand Sanded logs will give you a much smoother log surface and is probably more preferable in home decor versus hunting camps and weekend cabins where pantyhose and fine clothing won't be an issue. This is an additional step to building log furniture though and will cost a bit more than German Peeled due to more work involved in finishing the piece.
- Q. What is the warranty on your products?
- A. Most all of our products will have between a 1 to 20 year warranty. Our North Woods line will have a limited lifetime warranty. During this time, if your product breaks through the use of normal wear, we will replace the part that breaks or the piece itself.
If you damage or break something on your own please feel free to contact us for a replacement part. We keep our replacement parts as reasonable as possible because we know that accidents can happen.
- Q. Is there much difference between unfinished and clear finishes?
- A. The color difference is slight when you compare an unfinished piece of rustic furniture to the same piece with a clear finish. The clear finish will still look natural, but the wood does gain more contrast and a low sheen. The clear finish will bring out more of the natural colors in the wood. Over time the clear finish will age and will darken slightly.
Each piece of log and barnwood furniture receives 3-4 coats of finish. The coats are sprayed on so that each coat is applied evenly and smoothly. The spraying also allows the finish to be blown into every nook and cranny of the log furniture, creating a consistent look and complete protection.
Below is a video we made so that you can see the differences between unfinished log furniture and the same piece with a clear finish. You can also watch as the log furniture is sprayed in the finishing booth.
- Q. What's the best way to do rustic decor?
- A. An interesting question! Since rustic decor can apply to many other styles, creating a blend between the outdoors and indoors is probably the simplest definition.
Rather than dividing your world between city folks and country people, today's citizen sees the beauty in balancing the best of both. As connected as we are today, it makes no difference if you live on the corner of Main and Elm Streets, in a secluded hollow, on a Midwestern farm or perched above treeline in the Rockies. Rustic is natural, warm and charming - no matter how you interpret it.
Natural materials and unpretentious furnishings can be perfectly paired up with bright colored quilts, sportsmen prints, Western horse themes and richly hued textures. Using colors drawn from Nature herself, it is very possible to develop a contemporary rustic home or cabin and cottage. It can be rugged and masculine just as easily as taking on decidedly feminine airs. Enjoying the tranquility of lacy snow falling on wet, dark stone and the fawns in the mist at the edge of your clearing isn't something that belongs to one sex or the other. Many women enjoy fishing and wildlife, just as some of the most accomplished cooks in the world are men.
Perhaps this is the reason that rustic decor is one of the most confusing styles we have today.
- Think stone, natural woods and fabrics.
- Feel comfortable, relaxed and without the needs to make a statement.
- Draw from the colors you see outside the window in any season.
- Animals - whether furred, feathered or finned; wildlife or tame, have always been a big part of rustic homes and cabins or lodges.
- Go for simple, rather than complex.
- Create a more feminine feel with touches of simple heavy lace and relaxed flowery fabrics.
- Masculine rustic decor is easiest of all.
Naturally, finishing this type of decorating off means selecting rustic barnwood furniture and log furniture for each room. At JHE's Log Furniture Place, you'll find many styles and designs of rustic furniture sure to turn your new rustic decor abode or getaway into the perfect place to put up your feet and unwind. No matter where you live, work or play.
- Q. What is 'draw knife' I keep seeing in product descriptions?
- A. A draw knife is a very old tool. It was originally used in both furniture and home building. Today, its a log furniture maker's tool, which is pulled towards the operator to produce a smooth wood surface with that hand hewn appearance.
Draw knifing adds a rustic look to drawer fronts, dresser/chest tops and log moldings. This process is what makes many pieces of log furniture so unique.
- Q. How durable is the rustic and log furniture you sell?
- A. Simply put, all furniture you can purchase from Log Furniture Place is highly durable, crafted from solid logs and wood. All lines available on our website offer you highly skilled craftsmanship in pieces designed and built to last a lifetime, if not more. The craftsmen employ trusted, time proven traditional mortise and tenon construction that has been used around the world for hundreds of years. Top quality finishes and drawer glides with 75-100 pound test capacities ensure smooth moving parts and solid heirloom quality log and rustic furniture your family will enjoy for decades, even generations to come.
Our insistence on offering only the best quality products and superb customer service is something you can always count on when shopping with us.
- Q. Can I paint my log furniture?
- A. While we prefer the natural wood beauty, all log furniture can be painted if you order it unfinished. For some styles, like country decor, painted log furniture could be perfect for your decorating scheme. Something we had not really considered until the Lakeland Twin Over Twin Bunk Bed was featured in the June 2011 Country Living Shop Guide as the bed to use in recreating a boys' bedroom shown in one of the articles.
Before you paint log furniture though, we suggest you consider how the natural wood grain might look with your other country furniture. Stripping it to return it back to the original wood will be far harder than refinishing furniture made from planed boards.
If you're heart is set on painting it though, be sure to use quality paints and prep the surface properly so your finished project is beautiful and will last for many years.
- A. No. This is not possible because it would not be secure. Here is why:
- Let's say you have placed an order - on this order is all of your personal information, address, phone number, etc.
- Some random person makes an account using your email, asks that the order is linked to the account, and then changes the email address on the account to something else.
- Now they have your personal information and you would no longer receive order update emails telling you when the order has shipped.
It is not possible and if it was possible we still wouldn't do because of the reason above. We work hard to keep your personal information private.
- Q. I have cracks in my logs! Is this normal?
- A. It's very normal. This isn't a defect but a natural occurrence, as well as part of the genuine character of log furniture. In fact, you should be more worried about log used to build rustic furniture that has no cracks.
All log furniture is subject to the natural process of "checking". Checking, or the process of the logs cracking, happens as wood releases moisture, and normally occurs across or through the annual growth rings. It is the usual result of wood seasoning. It is important to know that we dry our wood in a large heated room for months to ensure that 99% of all “checking” is already done. All logs are stress tested before they enter production to ensure that they will hold up to the test of weight and time. This way when we package your furniture, you will know that you will not have to worry about the durability of the log furniture. Not all companies do this, but you can rest assured that all furniture found on our site goes through this rigorous testing process. Your safety and satisfaction with our heirloom quality furniture is of most importance to us.
Checking occurs mainly on the surface of the wood and does not affect the structural performance or integrity of the wood and is thus not grounds for a return. This natural process adds to the uniqueness of the pieces and lends it that certain rustic appeal that has become so popular in home and garden decor. The degree of checking will vary from product to product and from log to log.
This is rustic furniture and imperfections in the wood are expected.
This includes checking and knots. Checking can range from very slight slivers to cracks running the full length of the log to the heart (middle of the log) of the wood. In either case this checking is completely normal and in no way affects the integrity of the wood or the strength of the furniture. Remember that all of our logs are stress tested to ensure that they will hold up to the test of weight and time. On top of that all our log furniture is of course warranted from the manufacturer. As always, if you have questions or concerns, please do not hesitate to contact us at (877) 564-3876.
- Q. Are the measurements listed on products inside or outside dimensions?
- A. All of our listed dimensions are outside dimensions of the product (the amount of room they will take up) and are approximate. With rustic furniture dimensions will vary from piece to piece.
- Q. Will my indoor rustic furniture darken over time?
- A. All uncoated, bare wood and ALL oil-based polyurethanes' get darker in color with time. The darkening of water-based acrylic finishes varies widely, however as a general statement, waterbased finishes are more color stable than oil based finishes and therefore will age at a slower rate.
The Cottage, Aspen Mountain, Rustic Aspen and Cabin Creek collections have mostly been pictured with aged pieces. When you first receive your furniture the pieces may be slightly lighter in color. Please feel free to contact us with any questions or comments.
- Q. Will my mattress fit on your beds?
- A. Yes. All beds are designed and built to fit standard mattresses according to the stated sizes. If you choose a twin bed a twin mattress will fit, if you choose a queen bed a queen mattress will fit, etc. etc.
NOTE ABOUT SOME BUNK BEDS: Twin over Queen or Full over Queen Bunk Beds will use an extra long twin or an extra log full/double mattress on the top bunk due to the queen mattress being longer.
- Q. How do I care for my indoor rustic or log furniture?
- A. Log furniture is becoming more and more popular, not just in cabins and resorts, but in homes and apartments as well. The natural rustic look is very popular, because the look is soothing and relaxing. Finishing log furniture can change the appearance slightly but it is still going to look like the same beautiful rustic log piece that it did before. Finishing your log furniture will benefit you in the long run.
We recommend finishing your furniture, because wood is a porous material. It will easily absorb the oils and dirt in our hands leaving stains on your furniture. Hands get dirty very easily, no matter how many times a day they are washed. Dresser handles, door handles, footboards, anything that comes in contact with your skin can stain the unprotected wood, requiring you to wash the unfinished log furniture regularly to keep the stains from becoming permanent. A finish on the furniture will prevent oils and dirt from absorbing into the wood.
Before you start in making a choice of finishes, decide what effect you wish to achieve. If you prefer to finish your new rustic furniture or log furniture in a different color than those available upon purchase, be sure to use high quality products for best results and long lasting satisfaction.
Stain Finishing: There are a wide variety of penetrating stains, many of which retain much of the wood's natural color and texture while adding a protective element. Penetrating stains go into the wood without forming a surface barrier so avoid the problems of blistering and peeling of painted surfaces. They work well on wood with knots and deep surface texture.
Paints: Before deciding to paint rustic furniture, it must be realized that the natural color and grain of the wood will be concealed. If you choose to paint, apply the product according to the manufacturer's directions for the best protection and good service. A good alternative to paint is a stain that has been pigmented with the color you want. This will give the look of painted logs and hand hewn surfaces with the added character and subtle pattern of the grain showing through.
Properly finished furniture will give you a look that will hold up for many, many years with indoor use. As far as long term care is concerned, the log and rustic furniture pieces throughout your home that have been finished needs virtually no extra care. Just a dusting as needed.
- Q. Do your log beds have metal frames?
- A. Some of them do, yes. In our desire to bring the relaxing beauty of rustic decor possibilities to a wide range of shoppers, we have added metal framed log beds to our huge line up of rustic bedroom furniture. You will find these on both lower priced log beds and more exotic priced beds.
Many of the log beds with metal frames will have log or log sections that cover them. This will give you the strength of a metal frame with the look of a log frame
- Q. If I didn't read the description and got something different than what I thought I was getting do I still have to pay the restocking fee?
- A. Let me start with a question. Would you want to pay 5% more for what you are thinking of purchasing so that a few people a year could return items free of charge? I wouldn't. So that is how we approach our returns.
We take the time to write descriptive descriptions so you know exactly what you are getting. If you don't take the time to read the description, or just changed your mind, or just decided you wanted something else... well it should be easy to figure out who is at fault there. We are happy and more than willing to fix our own mistakes (well more than willing at least - can't say we are happy about making mistakes). We allow you to fix your own mistakes as well.
So the answer is yes, you do have to pay the restocking fee. The cost should not be passed on to other customers in the form of higher product costs. We believe in taking responsibility for your own actions - not having to pay for the actions of others.
- Q. Do you have Gift Certificates?
- A. We sure do. You can find the Gift Certificates here on our website: Gift Certificates