- Shipping Information & FAQ - JHE's Log Furniture Place
JHE’s Shipping Process
We make shipping easy – and, it’s usually FREE!
Did you know that JHE’s offers FREE Shipping on most orders of $99 or more which are headed for one of the 48 contiguous U.S.states? For your convenience, we clearly mark qualifying items “Free Shipping Applicable”? As if that weren’t enough, most of our rustic wood furniture and rustic decor products can be shipped to Alaska, Hawaii and Canada at reasonable, everyday shipping rates. For orders under $99 that are shipping to the contiguous 48 states we charge a flat $9.95 handling fee to keep things simple and easy.
Save even more by bundling like items into (1) order. Say you spy a spectacular log furniture dining room table on our website. If you hold off and order a set of matching or add-on chairs later, we’ll have to charge you s/h on those chairs. But, if you bundle that chair order into an order for a table from the same collection, we’ll ship them together and you’ll save even more.
Learn all there is to know about JHE’s Shipping Policies – click on any link below to jump to that topic area:
- Shipping Q&A
- How We Ship Our Products
- JHE’s Lift Gate & White Glove Services
- Motor Freight & LTL Delivery
Click HERE for detailed information about JHE’s Shipping Policies.
Q. When can I expect to receive my order?
A. Shipping methods and estimated delivery times vary. We list them, whenever possible, within our wood furniture and rustic country decor product descriptions. Shipping may sometimes be delayed due to upcoming holidays, such as Thanksgiving or Christmas – or any time of year homeowners, lodge owners and others typically place orders in anticipation of spikes in special event and/or guest count.
Q. How long will I have to wait for Custom Order items to arrive?
A. If you’ve purchased made-to-order log furniture or reclaimed wood furniture, allow additional time for your item to be designed, handcrafted and tested for integrity. Custom Orders are usually complete in 4 to 12 weeks, but some items do take longer. Rather than rush Customer Orders to meet unrealistic deadlines, we place emphasis on making sure they meet our exacting standards before we ship them.
Q. Is there a way to track the progress of my Customer Order?
A. At JHE’s, we’re all about transparency. That includes helping you track the status of your Custom Order! After all, it’s not every day you have log beds, primitive furniture pool tables or aspen furniture dining room sets made to spec. Click HERE to e-mail our Customer Service team (include your order #) for an update and/or login to JHE’s Facebook Page and view pictures of your furniture being built!
Q. What can I do to ensure that I’ll get my order when I want or need it?
A. Despite holiday, freak storm, natural disaster and Murphy's Law delays there are ways you can help us get your rustic furniture and/or rustic decorating order out in a timely manner. Plan ahead, place your order early and put related comments (including preferred delivery dates) in the appropriate fields so we know when you hope to have your order. Giving us 3-5 business days’ wiggle room helps, too.
Q. If our order is being shipped to a home away from home, do you need to know when we’ll be there?
A. JHE’s ships to 1,000s of vacation, rental and 2nd homes each year without incident. While someone will need to be ON-SITE to receive the order at that location, simply let us know when the best time to ship your order would be. If needed, we’ll hold it in our warehouse. Undeliverable, shipped orders are held by freight companies for (3) business days before storage fees are imposed and passed on to you.
Need answers to your other shipping questions? Call 1-877-564-3876 (LOG-FURN).
How We Ship Our Products
Our products ship in various ways. We use UPS/FedEx to ship items which fall within certain size and weight limits. Examples include a single rustic log furniture bed, western themed bedding or a rustic light fixture. We ship oversized items and large orders via Motor Freight or Light Truck Load (LTL) Carrier (ex: a multi-item order that includes a teak furniture dining set, two sofa tables and four lamps). Items that ship via freight/LTL will be protectively packaged and palletized or crated to ensure your order is protected to the best of our ability. Many items are secured to the pallet to ensure the freight company does not remove the items from the pallets and cause damage. Our craftsmen dislike seeing their hard work get damaged by negligent freight companies and we know you don't want to receive damaged furniture either. We package and crate your furniture with this in mind. A bit of extra effort in packaging is worth making sure everyone is happy and satisfied in our opinion.
Our FREE standard shipping includes curbside delivery. The driver will pull up as safely and closely as he can to your shipping destination. He may or may not carry the product inside and may or may not be able to help unload your furniture from the truck. In most cases, he cannot since standard shipping requires the driver to do neither. If you expect a shipment, it’s best to have 2-3 sets of hands available.
JHE’s Lift Gate & White Glove Services
You have the option to upgrade to Lift Gate and/or White Glove Service. Lift Gate Service allows shipments of everything from fine cabin furniture to wild and wooly western furniture to be lowered to the ground electronically. Basically, it saves you from having to physically lift merchandise off of the delivery truck yourself.
White Glove Service is available with a multitude of options, which include:
- Threshold Delivery – shipment is transferred to a garage, shed or carport
- Inside Delivery – shipment is transferred inside, up as many as (1) flight of stairs
- Deluxe Inside Delivery – shipment is transferred inside, up as many as (2) flights of stairs and into a room of your choosing
- Premium Inside Delivery – shipment is transferred inside, up as many as (2) flights of stairs, into a room of your choosing, is unpacked and includes trash removal
To request a Lift Gate or White Glove Service quote, choose the option when placing the order, or call us toll free at (877) 564-3876 (LOG-FURN). If you choose free shipping on your order but upgrade to a lift gate or other special delivery with the freight company directly we will charge you for any incurred costs for the upgrades.
Motor Freight & LTL Delivery
When shipments are sent via Motor Freight or LTL carrier, special considerations apply. Click HERE to visit JHE’s Policies page and learn more about our Motor Freight/LTL Delivery process and be sure to review our handy “Freight Shipment Checklist”. Anytime you expect a freight delivery, follow the steps we’ve outlined there so you can protect yourself in the unlikely event that damage has occurred.
If you fail follow those instructions, we will be unable to file a damage claim on your behalf. Note, too, that if you independently make arrangements with or authorize the freight company/delivery driver to upgrade the terms of your shipping agreement without our knowledge, we will ultimately pass the cost of those additional services on to you (ex: add-on Lift Gate or Straight Truck service).
Always inspect a shipment for damage before signing for it. If applicable, write “DAMAGED” on the bill of lading or receipt and call us at (877) 564-3876 (LOG-FURN) within 24 hours. Once you sign for and accept a Motor Freight or LTL shipment, you accept legal ownership of that merchandise. If you wait to discover that items were damaged in shipment, you’ll have to file a claim on your own.
Click HERE for detailed information about our Shipping Policies and Motor Freight/LTL Delivery.